Dale's Blog

As most friends and clients know, I have been looking for suitable full-time employment for quite some time. Recently I was requested to submit my resume to become a support rep handling telephone enquiries concerning domains and hosting, etc. What I am amazed at is how little these people get paid and it brought to mind a conversation I had with my boss when I worked at the Bank of Nova Scotia. So here goes…

He began by telling me that at one time, (and I do not know how long ago this was but I’m guessing a century or more) – when you were hired to work at a bank branch, you started in the back office. The new employee was taught about accounts, processing deposits, filing, procedures, rules, regulations – everything about how a branch was run. Only AFTER the employee had been promoted and knew everything about banking procedures was he considered qualified to work as a teller dealing with customers and handling their money. The most important person in the branch was the Head Teller. Obviously customer service was a high priority -they really wanted people to deposit their money.

I find that story fascinating considering how poorly most companies treat and pay their ‘tech support’ people now.

Naturally, because I work on web sites, I get a lot of complaints about ‘everything’ web & computers, which then extends to anything digital – camera, phones, etc. Main complaint is always poor product tech support …. makes one wonder, doesn’t it??

This entry was posted on Friday, October 9th, 2009 at 5:41 pm and is filed under About Employment, General, Just Interesting.... You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.